International Shipping Policies

Duties & Taxes

We currently ship all packages with DDU (delivery and duties UNPAID). This means your package is usually delivered by a local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mail carrier may or may not charge duties and taxes. We do not collect taxes and duties during checkout, and therefore, you are responsible for paying these if you are required. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.

At Healthy Gut, we respect the rules and regulations of foreign governments. Please do not order products or quantities that are not allowed in your country. If you place an order that contains prohibited products or quantities, your order will not be eligible for return/refund.

Incorrect Address

If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we’ll only be able to refund you for the cost of the merchandise only.

Package Loss

Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country, international orders can take up to 55 business days to clear customs. An international order will not be considered ‘lost’ until 55 business days from the date of shipment. We are unable to process claims until 55 business days period has passed. In the event your order has been lost, you must contact our customer support department at support@HealthyGut.com and report it as lost to us within 60 calendar days of the date of purchase. Depending on your location, courier selection, and any history of similar problems, we’ll work to help resolve this issue. Orders that haven’t been reported within 60 calendar days will not be eligible for a refund. Refunds are not available if you choose a non-trackable shipping method and your order is lost.

Package Loss

If your parcel is being returned to sender due to any reason such as: Unclaimed, Incomplete/Insufficient Address, Denied Entry by Customs, Prohibited/Banned items, or being Refused, only once the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost be issued. Before a refund is granted, the parcel must be checked in at our facility. You may be responsible for return shipping fees. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we can not issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Healthy Gut, LLC cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. As Healthy Gut, LLC is a United States based company, we bill all our customers who use a debit or credit card in U.S. Dollars and allow the customer’s card issuing company to process the conversion. By ordering from Healthy Gut, LLC , you agree to our policies above. Healthy Gut, LLC reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.